Privacy Policy
Last updated: 2026-09-24
This page summarizes how Trusty handles personal data. The full binding policy is available on request.
What we process
On behalf of the clients that verify their users, Trusty processes selfie photos captured during the liveness check, photos of identity documents, proof-of-address documents when the client requests them, the data extracted from them, face-match results, and technical data such as the IP address, the approximate location derived from it and device information.
Biometric data
The selfie is compared with the photo on the identity document using facial recognition. The comparison is used only to verify identity and prevent fraud for the client that requested the verification.
Our role
Trusty processes this data on behalf of its clients, who decide why it is collected. If you verified your identity with a company that uses Trusty, that company is your first point of contact.
How data is protected
Encryption in transit (TLS) and server-side encryption at rest, private storage reachable only through authenticated and audited endpoints, and per-tenant isolation.
Retention and erasure
Evidence retention is configurable per contract. Clients can erase the personal data and evidence of a verification from the backoffice, and deleting a client account deletes its verifications.
Sub-processors
The third parties involved in processing are listed on the sub-processors page.
View sub-processorsYour rights
Designed for GDPR-aligned data handling. To exercise access, rectification or erasure rights, contact the company that asked you to verify, or email [email protected].
Full policy
The complete, binding Privacy Policy and a data processing agreement are available on request. Email [email protected] to request a copy.